Privacy Policy
CraftInk values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request a quote, place an order, upload files, contact us, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.1. Information We Collect
We may collect personal and business information that you provide directly to us, including:
your name
company name
email address
phone number
billing and shipping address
payment-related details
order details
uploaded files, artwork, and project content
account information
messages, inquiries, and support requests
We may also collect certain technical and usage information automatically when you use our website, including:
IP address
browser type
device type
operating system
pages visited
time spent on pages
referring website
approximate location data
cookies and similar tracking technologies
2. How We Use Your Information
We use your information to operate our business and provide our services, including to:
provide quotes and process orders
communicate with you about your request, order, or account
review and prepare submitted files for production
provide customer support
process payments and invoices
arrange shipping, delivery, or pickup
improve our website, products, and services
send important service-related communications
detect fraud, misuse, or technical issues
comply with legal, tax, accounting, and regulatory obligations
We may also use your information for marketing purposes where permitted by law, including sending updates, offers, or promotional content. You may unsubscribe from marketing communications at any time.
3. Customer Files and Submitted Content
When you upload files, artwork, logos, text, images, or other materials to CraftInk, we collect and store that content as needed to review, prepare, produce, and fulfill your order or service request.
You are responsible for ensuring that you have the legal right to submit and use any content provided to us.
CraftInk is not responsible for verifying ownership of customer-submitted materials unless required by law.
4. Payment Information
Payment transactions may be processed through third-party payment providers. CraftInk does not necessarily store full payment card details on its own servers unless explicitly stated as part of a secure payment workflow.
We may retain payment-related records, billing information, transaction references, and invoice history as required for accounting, tax, fraud prevention, and business recordkeeping purposes.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, understand website usage, remember preferences, and support marketing efforts.
These technologies may help us:
remember user preferences
improve website performance
analyze visitor behavior
measure advertising effectiveness
support remarketing or promotional campaigns
You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.
6. How We Share Information
CraftInk does not sell your personal information to third parties.
We may share your information only where reasonably necessary, including with:
payment processors
shipping and courier providers
print, production, or fulfillment partners
website hosting and technology service providers
analytics and marketing tools
professional advisors such as accountants, lawyers, or insurers
government authorities or regulators where required by law
We may also disclose information where necessary to protect our rights, enforce our terms, investigate fraud, respond to legal requests, or comply with applicable law.
7. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:
provide services
maintain business and financial records
resolve disputes
enforce agreements
meet legal, tax, accounting, and regulatory obligations
Customer files, order history, and communication records may be retained for operational, support, reordering, legal, or recordkeeping purposes unless deletion is required by law or specifically approved by CraftInk.
8. Data Security
CraftInk takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
request access to your personal information
request correction of inaccurate information
request deletion of certain personal information
withdraw consent where processing is based on consent
opt out of marketing communications
request information about how your data is used
To make a privacy-related request, please contact us using the contact information provided on our website.
We may need to verify your identity before responding to certain requests.
10. Third-Party Services and Links
Our website may contain links to third-party websites, tools, platforms, or services. This Privacy Policy does not apply to those third parties.
CraftInk is not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review their privacy policies separately.
11. Children’s Privacy
CraftInk’s website and services are not intended for children, and we do not knowingly collect personal information directly from children without appropriate legal basis or parental authorization where required.
If we become aware that personal information has been submitted in violation of applicable law, we may delete it.
12. International Data Handling
If you access our website or services from outside Canada, your information may be processed or stored in Canada or in other jurisdictions where our service providers operate.
By using our website or services, you understand that your information may be transferred to and processed in jurisdictions with different privacy laws than your own.
13. Changes to This Privacy Policy
CraftInk may update this Privacy Policy from time to time by posting the revised version on this page.
Your continued use of the website or our services after changes are posted means you accept the updated Privacy Policy.
14. Contact Us
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