Options include sturdy SBS paperboard, kraft, and corrugated stocks depending on the product. Choices are shown on each product page.

Minimum quantities are shown on each product page, and bulk pricing is available for larger orders.

Yes — food-grade materials and liners are available on request for applicable products.

Absolutely — upload your own artwork and we’ll set it up, or ask about our design services if you’d like help.

Packaging takes a little longer than flat print because of die-cutting and assembly; we’ll confirm the timeline for your order.

Sizes and the full size chart are shown on each product page — typically from XS up to 3XL or 4XL depending on the style.

Yes — our presentation folders include pockets (and often business-card slits). The configuration is shown on each product page.

We print your full-colour custom design using the best method for your order (direct-to-garment, screen print, or transfer). Just upload your artwork.

Choose from matte, UV high-gloss, AQ, or laminated finishes, shown on the product page.

Machine wash cold inside-out and tumble dry low for the best print longevity, and avoid ironing directly over the print.

Yes. We regularly support bulk orders and event-based printing. Pricing depends on quantity, product type, and turnaround time.

Yes. If your project requires custom sizes, quantities, materials, or finishes, please use the Get a Quote option and our team will respond promptly.

You can browse products on our website, request a quote, upload your artwork (or request design help), complete secure payment, and we’ll handle the rest.

We only accept PDF files for printing to ensure accuracy and consistent print quality.

Yes. Custom sizes may be subject to an additional administrative charge.

One free file change is included. Any additional file changes will be billed at $45 per file change to cover prepress processing time.

Proofs approved after 1:00 PM EST will enter production on the next business day.

Please allow up to 24 hours to receive your proof for approval.

Production begins only after written proof approval is received.

Yes. A low-resolution PDF proof is sent to the account holder’s email address for approval before production begins.

We accept major online payment methods available at checkout.

Yes. All payments are processed through secure, encrypted payment systems to protect your information.

Yes. Once your order is shipped, tracking information will be provided.

Delivery times depend on the product, quantity, production schedule, and shipping method selected. Estimated timelines are provided during checkout or quoting.

Yes. We ship nationwide using trusted carriers such as Canada Post, FedEx, and UPS.

Customer satisfaction is important to us. If there is an issue with your order, contact our support team and we will work with you to resolve it.

If production has not started, changes may be possible. Please contact us as soon as possible.

Once a proof has been approved in writing and the order status is Processing or In Production, the order cannot be cancelled, modified, or refunded.

No. Design, artwork, and creative service fees are strictly non-refundable under all circumstances.

Refunds or reprints are only issued in the event of a verified printing error caused by CraftInk, including incorrect materials, production defects, or printing inaccuracies. In such cases, the issue will be corrected at no additional cost.

All products offered by CraftInk are custom-made. As a result, all sales are final, and returns or refunds are not accepted.

Customer support is available Monday to Saturday, 9:00 a.m. to 8:00 p.m. (EST). We are closed on Sundays.

You can reach us through our website contact options or live support during business hours.