Frequently Asked Questions (FAQ)
Once a proof has been approved in writing and the order status is Processing or In Production, the order cannot be cancelled, modified, or refunded.
CraftInk is headquartered in Calgary, Canada, and fulfills orders through regional production centers in Toronto, Montreal, and Vancouver.
CraftInk (Craftink Canada Inc.) is a Canadian printing and creative services company offering high-quality print products, custom design support, and reliable nationwide delivery for businesses, events, and organizations.
Yes. CraftInk specializes in event printing solutions including signage, displays, badges, tickets, and branded accessories.
We offer a wide range of print products including:
- Flyers, brochures, and business cards
- Stickers and custom labels
- Banners, backdrops, and signage
- Event materials such as badges, wristbands, and displays
- Booklets, folders, rack cards, magnets, and more
Yes. We regularly support bulk orders and event-based printing. Pricing depends on quantity, product type, and turnaround time.
Yes. If your project requires custom sizes, quantities, materials, or finishes, please use the Get a Quote option and our team will respond promptly.
You can browse products on our website, request a quote, upload your artwork (or request design help), complete secure payment, and we’ll handle the rest.
We only accept PDF files for printing to ensure accuracy and consistent print quality.
Yes. Custom sizes may be subject to an additional administrative charge.
One free file change is included. Any additional file changes will be billed at $45 per file change to cover prepress processing time.
Proofs approved after 1:00 PM EST will enter production on the next business day.
Please allow up to 24 hours to receive your proof for approval.
Production begins only after written proof approval is received.
Yes. A low-resolution PDF proof is sent to the account holder’s email address for approval before production begins.
We accept major online payment methods available at checkout.
Yes. All payments are processed through secure, encrypted payment systems to protect your information.
Yes. Once your order is shipped, tracking information will be provided.
Delivery times depend on the product, quantity, production schedule, and shipping method selected. Estimated timelines are provided during checkout or quoting.
Yes. We ship nationwide using trusted carriers such as Canada Post, FedEx, and UPS.
Customer satisfaction is important to us. If there is an issue with your order, contact our support team and we will work with you to resolve it.
If production has not started, changes may be possible. Please contact us as soon as possible.
Once a proof has been approved in writing and the order status is Processing or In Production, the order cannot be cancelled, modified, or refunded.
No. Design, artwork, and creative service fees are strictly non-refundable under all circumstances.
Refunds or reprints are only issued in the event of a verified printing error caused by CraftInk, including incorrect materials, production defects, or printing inaccuracies. In such cases, the issue will be corrected at no additional cost.
All products offered by CraftInk are custom-made. As a result, all sales are final, and returns or refunds are not accepted.
Customer support is available Monday to Saturday, 9:00 a.m. to 8:00 p.m. (EST). We are closed on Sundays.
You can reach us through our website contact options or live support during business hours.
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